Customer Service

We do our best to ship your products in a timely matter.
Shipping may be delayed due to product availability, if we encounter a problem we will contact you as soon as we can in order to expedite the shipping.

Note: Orders placed after 2 pm Central time will not be processed until the next business day.
Many orders are shipped the same day they are processed but some packages may take 2 to 4 business days before they are shipped out.

Ground Delivery packages should be delivered in 5-10 business days.
For all damaged items you must keep original packaging for claims to be processed**.

SHIPPING TO

ALASKA OR HAWAII
Shipping charges computed at checkout are estimated for delivery to Alaska or Hawaii. We will notify you if there is any discrepancy in the estimated shipping charges versus the actual shipping cost before sending your purchase.

Please note that UPS does not ship to post office boxes.

INTERNATIONAL SHIPPING
At this time we do not deliver Internationally.

FREE SHIPPING
Any product that offers free shipping
applies only to ground shipping anywhere
within the lower 48 states in the USA.
Thank you for your business!

No merchandise can be returned without a written authorization from Bedder Getter. Failure to do so may result in no credit being given.
* All damages must be reported within 72 hours from the time of delivery.

For all damaged items you must keep original packaging for claims to be processed.
* Original packaging is required for returns or credits on all damaged items.
* You must provide us with the return tracking information in order to receive a refund.

You must first fill out the form in our Order And Return Section of our website. Once we receive your inquiry we will send you an RMA number that you will use on the return.

Bedder Getter Return Form and Instructions:
Within 30 Days of purchase, you may return your items for a complete refund. All freight charges are the responsibility of the customer unless the product was shipped defective. If the part is defective please put specific details in the comments area.
If the item (s) is being returned due to our error we will email you a call tag for pickup. Please attach the call tag along with your RMA # written on the outside of the box. Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly. Failure to do so may result in a reduction in your refund amount due to additional shipping charges.
All returns must be returned in its original packaging and in re-sellable condition. A 15% restocking fee may be added to any returns for repackaging or when charged to us by the manufacturer**. For all damaged items you must keep original packaging for claims to be processed**.
When returning please keep a copy of the tracking information on file, in case needed for proof of delivery.
* You must provide us with the return tracking information in order to receive a refund.
When we receive the product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault).

* Please note that items must be returned in the original package in sellable condition. If the item is not in re-sellable condition when received, no refund or a discounted refund may be given. A 15% restocking fee may be assessed per the manufacturer's policy or for re-packaging.